| Design and specs
writing |
Your thinking is very clear. Thank you so much. I leave it to you to choose which solution will be best. Your solution for Carole was wonderfully simple – which it had to be…Mark |
| As they became more familiar with the intent of the program they began to suggest improvements to the functionality and interface. Some of their suggestions covered areas that I had simply overlooked; others were interface enhancements that did a better job solving user requirements than the spec I had proposed. I consider myself to be a highly competent designer of program interfaces, so I was particularly impressed when they began to contribute in this area…Mark |
| Programming &
Technical skills |
I didn't know that you had programmed the rectification query so elegantly. I can now proceed with confidence…Mark
|
| Nimish is an especially brilliant engineer. I could not possibly afford someone at his level in the States…Mark |
| The first surprise was when they came up with a brilliant idea to
dramatically improve the performance of my database through a reengineering of the data structure…Mark
|
| Creativity |
I’m am so thrilled that you have worked out a way to not only automate the testing, but also automate the creation of the rules. I hadn’t expected this.
Great job!
I am so impressed. I can’t wait to reveal this at our conference in
October…Mark
|
| Data Management Skills |
The more I think about it the more I would like you to handle the whole process of building a new V3 backend.
Please make a utility to extract the data and have other members send them to you.
There are too many people involved and you are the only one I trust to do a through job. I don’t have the patience while I am working on increasing sales. Others too easily get confused between different
backends, front-ends, and import routines. The more you can handle through utilities that extract and put back tables the better.
You can tell others not touch the database for a day or two while you make the changes and send them back a utility to update the master database.
Please send Teri an update utility to fix the shipping v3. This is the only way I can feel confident of a satisfactory result…Mark
|
| Testing Skills |
They have also built test suites to run in India so I now only do minimal testing when the program is delivered…Mark |
| Documentation |
It makes my heart sing to see such beautiful documentation. Thank you…Mark |
| Planning &
Schedules |
Thank you for doing the schedule spreadsheet. Congratulations on good estimating and follow through. I noticed that in most cases
you bet your estimate…Mark
|
| The schedule is music to my ears. It is clear and done before I need it…Mark
|
| These days I only need to set broad goals and feature definitions. Nimish and Nilangini will come up with detailed specifications and the schedules to achieve
them. We agree on the specs and they deliver according to an agreed-upon schedule…Mark
|
| Customer Support |
Wow! Thanks, this is really a well thought out program; there was a file that was all set up for me to mail to you in case of problems like this. I just sent it out. Your support team is sure on top of things; thanks for being so prompt and helpful…Blessings,…Gwen
|
| Dear Grietje:I am real happy you received your software and that you enjoyed the forwards. TheADB tech support people are great…Remember you have a 30 day money back guarantee if not satisfied. I will definitely keep mine…Jim
|
| Let me tell you that I appreciate your efforts in customer support. You exercise a kind of "model" support that is rarely found. Mostly, if a software does not work after the first suggestion by support, that was the last thing you ever heard of it. So I am really glad you are applying a different kind of customer care…Viktoria
Mosmann-Moeller
|
| You have learned well how to do
top notch technical support. Complimenting the customer is always wonderful…Mark
|
| The dealing with the challenges of tech support via email has yielded improved service to my customers. Their emails to me and my customers have been unfailingly polite, gracious and professional…Mark
|
| Technical Support |
I have also transferred all my deep technical
support to them. They have put ingenious logging code into the
program that captures all install variables and the full state
of the program when it encounters an error. It is safe to say
that these logs allow them to diagnose a problem faster from
India than would ever be possible from a state-side tech support
person who did not have these tools. Thus the dealing with the
challenges of tech support via email has yielded
improved
service to my customers…Mark
|
| Working off-site |
In my experience, email has helped to clarify our ideas before we spend time and money on implementation. Whenever my specs are ambivalent, Nimish or Nilangini will patiently write out alternate interpretations for me to choose from…Mark
|
| The time difference has not been a problem. They don’t need supervision. We agree on the specs and they deliver according to an agreed-upon schedule…Mark
|
| When we are running under a tight deadline they work very early and late so we can communicate in relative real-time via email…Mark
|
| Cost Effectiveness |
I could not have afforded to do my project if I did not have such a
brilliant, efficient team working at such great rates…Mark
|
| Reliability |
I rely on them more and more to be self-supervising in spec’ing and QC. I continue to be
quite satisfied with their work...I am thrilled with their work…Mark
|
