| Problems
Faced in Customer Support |
|
Customers
|
- have to repeat the information each time they call up service desk
- have no visibility of the status of their service request
- have to face the delay in the service
|
|
Support agents & the organization
|
- spend time in answering repetitive questions
- spend time in digging out customer inquiry history
- service request is not assigned to the most appropriate agent
- consolidated information and the status of the customer service is not available
- too many incoming calls
- payments get delayed because customer queries are not answered in time
- the problems result in poor customer service
|
|
|
Why
PowerCare?
|
- A software which helps the organization to
effectively solve the above problems.
- A software system specifically developed with a
focus to meet the Customer support requirements of
any organization
- Developed by a team having many years of Customer
support experience
- A very user-friendly and simple to use system
- Can be deployed with minimum user training
- Built by assembling ready-to-use
BitSlice
components
resulting into enhanced robustness and quality
|
|
|
Requirements
|
- Server Machine
MySQL database
version 3.x or higher,
Tomcat server 4.0 or higher,
JDK 1.4.2 or higher
- Client Machines
JRE 1.4 or higher
|
|
|
|
